Customer service at airtel essay 1 customer service at airtel, bangalore - customer service at airtel essay introduction a dissertation submitted in partial fulfillment of the requirements for the award of mba degree of bangalore university. I used to be a airtel broadband customer for a long 7 years before anybody provided fibernet and if i remember right download speeds were only 4 mbps and they couldn't provide greater speeds because of the limitation of copper connections over greater distances. The project entitled a study on customer satisfaction towards airtel in dharampuri district is carried out with an objective to determine the consumer preference and satisfaction.
Increase in visibility and coverage the airtel - airtel advantage new innovative packages more of the e-factor current scenerio broadband services - airtel redefines broadband services: upgrades all existing customers to a minimum of 512 kbps speed at no extra cost doubles broadband speeds of 512 kbps to 1 mbps and 1 mbps to 2 mbps at. A study on customer awareness and preference towards prepaid airtel mobile internet service in coimbatore city dr smyamuna1 usanjana2 jpriyadharshini3 pgokulakrishna4 knivetha5. Experience with airtel broadband customer care experience with airtel broadband customer care this is a discussion on experience with airtel broadband customer care within gadgets, computers & software , part of the shifting gears category our broadband in the office was not working this morning.
This report on broadband services is the final of three reports on customer satisfaction that we, the channel islands competition and regulatory authorities (cicra), have published in recent weeks we expect this report to help customers make decisions about which broadband service provider they choose in the future. Airtel had approximately 299 million subscribers at the end of june 2014(airtelin, 2014) bharti airtel limited offers its services to the customers under the name, airtel brand and is running by sunil bharti mittalit is the first telecom company to get cisco gold certification, to earn this certification company had to meet the requirements. A study on customer satisfaction on mobile postpaid connection at bharti airtel limited (hyderabad) a project report submitted to vishwa vishwani institute of systems & management (aicte. Customer satisfaction is defined as the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals. In its six years of pursuit of greater customer satisfaction, airtel has redefined the business through marketing innovations, continuous technological up gradation of the network, introduction of new generation value added services and the highest standard of customer care.
At airtel, we believe that customer inputs/ feedback help us improve our services and ensure customer satisfaction we assure you we will incorporate your feedback in the best possible way in our processes. Prepare questionnaire for wireline, wireless and broadband customer separately which includes questions regarding network performance, reliability and availability on the basis of data that are filled by customers. Customer satisfaction towards airtel, a customer satisfaction towards airtel broadband services thesis, project on customer satisfaction on airtel, airtel customer satisfaction pdf, survey questionnaire of the airtel by its customer, pdf customer satisfaction comparative study airtel and idea sim, a study on consumer satisfaction for airtel.
A study on customer satisfaction on airtel and creating awareness in customers towards airtel features regarding to the land line & broadband services to know the company performance in different department on customer feedback. In it's six years of pursuit of greater customer satisfaction, airtel has redefined the business through marketing innovations, continuous technological up gradation of the network, introduction of new generation value added services and the highest standard of customer care. Introduction customer satisfaction is an important factor of every organization the market should measure and monitor satisfaction on going basis when a person satisfied of product, he gets more than what he expected in this project deals only the customer satisfaction on airtel service according to philip kotler, satisfaction is a person.
Mohd rafi bin yaacob conducted a study on determinants of customer satisfaction towards broadband services in malaysia, to examine association between level of customer‟s satisfaction of broadband service with price factors. Vodafone and airtel and customer satisfation marketing essay customer satisfaction for vodafone and airtel and airtel the aim of this pilot survey to get. Review of literature review of bsnl on customer va tech thesis in airtel review of literature on customer satisfaction in airtel consumer preferences and satisfactionchapter -2: literature review 21: cards is the extent of 90% simplifies management of customer base.
This service will be useful for: at studymoosecom you will find a wide variety of top-notch essay and term paper samples on any possible topics absolutely for free. To earn gold certification, bharti airtel had to meet meticulous standards for networking competency, service, support and customer satisfaction set forth by cisco the company also provides land-line telephone services and broadband internet access (dsl) in over 96 cities in india. In a competitive marketplace where businesses compete for customers which in turn results in higher profitabilitycustomer satisfaction survey of airtel 1 introduction customer satisfaction is a measure of how products and services supplied by a company meet or surpass customer expectation in particular.